FREQUENTLY ASKED QUESTIONS

How do I book?

We are happy to take bookings through our website booking page, email and instagram direct message.



What is the payment process regarding the photobooth service?

To book, a deposit of 50% must be paid to secure your event date. The remaining balance is to be paid 14 days before your event.



What are your travel restrictions and costs, if any?

Booth Levels is happy to travel to you. All events in the Greater Toronto Area do not require a travel fee. However, all events outside of the GTA are subject to a travel fee based on the kilometres.



What is the cancellation policy?

If bookings are cancelled within 14 days of the event, you will be eligible for a full refund. If your event is cancelled under the 14-day mark, then you will NOT be eligible for a partial or full refund. Please email us if you have any concerns.



Can Booth Levels stay longer at my event?

Yes! As long as we do not have another event after yours, we are happy to stay! However, there will be an additional cost of $50 per hour.



Can I have a customized picture template?

Yes, our team has experienced graphic designers who can customize picture templates based on your preferences or the theme of the event. Please select our 2x6 or 4x6 picture size options for photos with a detailed description of your template expectations.



I am having a special event. Can I customize my start screen?

Yes you can! Booth Levels has top of the line Photobooth software that is customizable for every event. Let us know the details of your event and we will customize a start screen perfect for your event. Check out our templates page for more images on start screens!